Question 1

Is your software GDPR-compliant for medical records?

Accepted Answer

Yes. GDPR compliance is engineered into the architecture from day one. We implement Role-Based Access Control (RBAC) ensuring each staff member sees only relevant data, AES-256 encryption at rest and TLS 1.3 in transit, comprehensive audit logging tracking every data access and modification, and automated retention policies required under GDPR Article 17. All data is stored in EU data centres, and we conduct regular security audits to maintain compliance as regulations evolve.

Question 2

Can you build an online booking system for a medical practice?

Accepted Answer

Yes, our medical scheduling systems include online patient booking with real-time practitioner availability, automated SMS and email reminders that reduce no-shows by up to 26%, Google Calendar and Outlook integration, and an optional telemedicine video module. Patients book, reschedule, or cancel 24/7 through a mobile-responsive interface. Pre-appointment intake forms collect medical history digitally, saving administrative time and reducing data entry errors at reception.

Question 3

Can you build an e-learning platform with certifications?

Accepted Answer

Yes, we build custom LMS platforms with video lesson delivery, interactive quizzes with randomised question banks, automated certificate generation with verifiable credentials, progress tracking dashboards, and gamification elements that improve completion rates. Unlike off-the-shelf platforms like Teachable, a custom LMS gives you full ownership of student data, complete branding control, and the ability to implement specialised features like CPD point tracking or accreditation workflows.

Question 4

How do you ensure data security for sensitive patient information?

Accepted Answer

We apply a defence-in-depth security model: HTTPS/TLS 1.3 encryption in transit, AES-256 encryption at rest, Role-Based Access Control (RBAC), regular penetration testing by independent auditors, automated daily backups with point-in-time recovery, and real-time intrusion monitoring. For the highest sensitivity requirements, psychiatric practices, children's health data, or research, we offer on-premise deployment with no shared tenancy and full NIS2 compliance documentation.

Question 5

Can patient data be in the cloud at all?

Accepted Answer

Yes, with conditions, and that is not the same as any hosting. Health data is a special category under GDPR, so it requires a clear legal basis, a processing agreement with the provider, encryption in transit and at rest, and a record of who accessed what. In practice we choose a provider with an EU data centre and a signed processing agreement, and access is restricted by role rather than by trust. For confirmation of your institution's obligations we will point you to a lawyer, because it also depends on your field.

Question 6

Who is liable if there is a data breach?

Accepted Answer

Under GDPR you are the controller, so responsibility toward patients and the supervisory authority is yours, while we as the contractor are responsible for what was agreed in our processor role. That is why responsibilities are written down before work starts rather than after an incident. In practice it means the system keeps an access log, there is a procedure for notifying within the deadline the regulation sets, and someone is named to start it. A system with no access log cannot even establish the scope of an incident, and that is the first thing a regulator asks.

Question 7

Can AI read and process medical records?

Accepted Answer

Technically yes; legally this is the hardest part and it needs care. Software that produces a diagnostic assessment or a treatment recommendation can fall under medical device rules, and AI systems in healthcare sit in a stricter category under the EU AI Act, with obligations that cannot be handled at the end of a project. What is far simpler and usually sufficient is the administrative work: sorting documents, extracting data from referrals, preparing a summary a clinician confirms. We settle that boundary before development, because it drives cost and duration more than any feature.

Question 8

Will older patients actually use online booking?

Accepted Answer

Some will and some will not, and the system has to work for both. The phone stays; it simply stops being the only route: reception enters an appointment into the same calendar the online booking writes to, so there are never two schedules. What genuinely helps older patients is fewer steps, larger text, and the ability for a family member to book on their behalf. A system that assumes everyone goes online usually ends with reception keeping a parallel notebook.

Question 9

Do we need patient consent to send appointment reminders?

Accepted Answer

For a reminder about a booked appointment usually not, because it is part of delivering the service the patient asked for, while promotional messages and newsletters do require consent and it has to be separate. In practice that means two distinct permissions rather than one tickbox, and the ability to withdraw one without losing the other. The channel is part of the decision too: SMS and email carry different risk when a device is shared, so reminder content is kept minimal. The specific assessment for your practice is confirmed by a lawyer.

Question 10

Can you connect to our existing clinical information system?

Accepted Answer

It depends on what that system allows, and we check before estimating rather than after. If a documented interface exists, connecting is routine work. If not, the options are scheduled file export and import, or working with their vendor, and both have to be agreed with them rather than around them. Experience says negotiating with an incumbent vendor takes longer than the integration itself, so we plan it as its own step.

Question 11

Does an e-learning platform have to be accessible to students with disabilities?

Accepted Answer

For public institutions this has been an obligation for some time, and European accessibility rules have extended a similar requirement to some private providers. In practice it means everything works by keyboard, videos carry captions, text has sufficient contrast, and a screen reader can get through a quiz and a sign-in rather than only the home page. It is built in from the start, because retrofitting interactive parts such as quizzes costs considerably more than doing it up front.

Question 12

How long must we keep data, and when may we delete it?

Accepted Answer

Retention for medical records is set by sector-specific law and is longer than you would otherwise keep, while for everything else the rule is that data is kept as long as it serves a purpose. The system has to support that, so retention is set per data type rather than uniformly: records one way, access logs another, marketing consents a third. Without that, nothing gets deleted in practice, and that is both a risk and a cost. A lawyer confirms the specific periods for your field; we build them as a setting you can change.

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